Call centers are frequently under pressure to reduce costs while increasing sales and customer satisfaction. Bad data, limited search capabilities and human error make it difficult to achieve these goals. DQ*Plus Interactive provides features that work inside the user interface of your enterprise applications that were built to address these issues and the specific needs of call centers. As users search for or enter data, DQ*Plus interacts with the user to prevent the entry of inaccurate data and duplicate records.
Smart Search - Finds customer records where
application queries do not and makes finding customer
records easy by using combinations of search
techniques and rules.
Address Wizard
- Automatically fills in address data,
significantly reducing keystrokes and making it virtually
impossible to enter a bad address
No longer do call center agents have to waste time fumbling around searching for customer records or manually entering address data. DQ*Plus Interactive gives you back this time so that it can instead be spent providing a high touch experience to your customer or up-selling your product line.
DQ*Plus is an investment that pays off quickly. Benefits to the call center include:
Reduced call handling time
Increased sales and customer satisfaction enabled by a 360° view of the customer
To learn more about how DQ*Plus can bring greater efficiency to your call center call (650) 638-7854 or send email.
Call centers are frequently under pressure to reduce costs while increasing sales and customer satisfaction. Bad data, limited search capabilities and human error make it difficult to achieve these goals. DQ*Plus Interactive provides features that work inside the user interface of your enterprise applications that were built to address these issues and the specific needs of call centers. As users search for or enter data, DQ*Plus interacts with the user to prevent the entry of inaccurate data and duplicate records.
Smart Search - Finds customer records where